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Portal Prodigy, Inc Announces New Feature – Help Desk

Posted on 1/10/2005

Press Release

Portal Prodigy, Inc Announces New Feature – Help Desk

Robbinsville, NJ – January 10, 2005 — Portal Prodigy announces the addition of "Help Desk" to the line of features provided by its Internet Interaction Management System. According to Stephen M. Reuning, CEO of Portal Prodigy, Inc., “Help Desk is an amazingly powerful addition to the Portal Prodigy Internet Operating Platform which allows businesses to take control of their customer service center and turn it into a profit center.  It provides everything needed to configure and manage service requests and could easily be sold as a standalone product".  The new feature component is immediately available to all Portal Prodigy website installation clients at no additional cost. 

Portal Prodigy licensees can improve customer and member satisfaction and more efficiently manage support and service requests using the Portal Prodigy Help Desk. The Portal Prodigy Help Desk can be used for processing and managing a variety of interactions including warranty claims, maintenance service requests, maintenance and support contracts, project requests, consulting requests, training requests, resource requests, research requests, event planning, questions and assistance with problems. The Portal Prodigy Help Desk automatically logs time and produces invoices for billable services and products. Customers define the information (data fields) they want to collect. All information is indexed and searchable as part of the licensees Help Desk knowledgebase. Help Desk integrates with Document and Resource Management, Task and Tickler Notes Management, Project Management, and Item and Order Management to provide a complete interaction management solution.

About Portal Prodigy, Inc.

Portal Prodigy, Inc., located in Robbinsville, NJ, is dedicated to providing products and services to small and medium businesses and nonprofit organizations. The company’s mission is to Isolate the best website features, processes and practices on the Internet and roll them up into a uniform, easy to implement and reasonably priced operating platform so its customers can leverage the web without complications, without programming, without headaches and without changing the way they do business. The company’s philosophy is simple:  

· Build, maintain and constantly improve a feature rich system that is simple and easy to use.

· Keep the customer involved in the development, improvement and support process so it meets their needs.

· Preserve a fair and economical price.

· Sell one complete system instead of a core with expensive add-on modules.

· Build community. 
  
Its flagship product comes complete and ready to go. No need to add modules. Just add personality and organizations are up and running instantly. Clients don’t even need to install expensive servers and bandwidth. Portal Prodigy hosting partners run the equipment for them. PortalProdigy makes Internet implementation simple, quick and easy.  

Portal Prodigy Contact 

Stephen M Reuning
Tel: 609.584.7747 Ext 202
Email:SMR@portalprodigy.com



 
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