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Requests and Help Desk Features in Detail
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How to Invoice Customers for Work Orders:

When Pre-payment in full is required (Request Fee Type = per incident fee), an order is automatically created and immediately invoiced; otherwise Invoicing customers is done using the  option accessed from the Site Administration Main Menu.  The invoicing process invoices according to the terms specified for each Work Order. 

 

Prior to invoicing, a Billing Adjustment Report can be printed.  This report can be used to manually review and write down adjustments then given to someone to record the adjustments in the system.  Adjustments are entered using the Billing Adjustments Entry page.

 

 


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