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Tutorials
Requests and Help Desk Features in Detail
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34.4.1 How to Enable and Configure the Requests and Help Desk Feature:

34.4.2 How to Add a New Request Type

34.4.3 How to Add a New Request:

34.4.4 How to Search and Browse Requests:

34.4.5 How to Edit a Request:

34.4.6 How to Delete a Request:

34.4.7 How to Create and Assign Tasks to Requests:

34.4.8 How to Log Time to Requests and Work Orders:

34.4.9 How to Invoice Customers for Work Orders:

34.4.10 How to Create Work Orders for Requests:

34.4.11 How to Print a Work Order:

34.4.12 How to Attach Documents to Requests:

34.4.13 How to Create Milestones for Requests:

34.4.14 How to Define Deliverables for Requests:

34.4.15 How to Search and Manage Requests:

34.4.16 How to Search Help Desk Knowledgebase:

34.4.17 How Customers View Request Status & Attach Notes:



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