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Requests and Help Desk Features in Detail
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Customer View Request Status & Attach Notes:

Customers can access the status of their Requests from the Request Selection page by clicking on a Status button; from a link within the site; or from a link on their contact personal menu.   The link displays Request Status page with ability list their open Requests (Requests without Closed Date) or closed Requests (Requests with Closed Date).  They can also search by specific Request Ticket # and Request date range. Each Request includes link to display the details of the Request and permits them to attach notes.  When a note is attached, an email notification is automatically sent to each member of the specified notification group or individual.

 


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