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Requests and Help Desk Features in Detail
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Search For Request Types page:

 

 

  • Include deactivated records in search results: when unchecked, only active records are included.  Check to include deactivated records.
  • Request Type ID - search on the record ID assigned to Request Types.
  • Request Type - search on the Request Types Title (name).
  • Date Created Range - entering a date in the first text box only retrieves all Request Types with Created Date greater than or equal to the entered date.  Entering a range is inclusive of entered date values.
  • Date Modified Range used to search by date last modified range.  Works the same as Created Date Range.
  • Items Per Page – used to control how many matches are listed at a time.  Defaults to 10.  If the number of matches is greater than the specified Items Per Page, PORTALPRODIGY provides navigation options for the additional pages of matches This feature minimizes network traffic.
  •  : the Search button submits the entered search criteria and displays the matches.

 

Opens the Request Type Management page to create a new Request Type.

Clears the search criteria.

Prints the website page to the user’s local printer.

Closes the page and returns to the Site Administration Menu.

 


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