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Requests and Help Desk Features in Detail
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Optional Payment Entry

This is used by the visitor as part of the Work Order Approval process to select a payment method and provide their payment information online.  If automated credit card processing is enabled, credit card payments are approved as part of the process.  If the customer has been granted credit terms, the process will verify their credit status and verify that the Work Order amount does not exceed their available credit. 

 

  • When payment is required at time of entry the user will be presented with the following page in order to select a payment method:

 

 

  • The Payment Type list box will only display the Payment Types that you have enabled.  They are enabled in Payment Features Management.
  • When paying by credit card the user will be presented with the following page in order to enter their payment information.

 

 

  • The user clicks  to continue the process.  If you have automated payment authorization enabled, the payment will be electronically submitted to your processor and gateway for approval.  If the charge is declined, the user will be notified; otherwise they will be taken to the next step.

 

For additional payment options see the chapter titled Payments Features in Detail

 


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