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Requests and Help Desk Features in Detail
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Request Entry Form

The user enters information using the visitor Request Entry Form.  Each Request Type can have a unique form.  The Form’s questions (fields) that are set to “Administrator Only” will not be shown on the visitor Request Form.  During initial entry the Form’s questions (fields) that are set to “Solution” also will not be shown.  Solution fields are shown to the visitor only when the user returns to check the status of their Request.

 

  • The following is an example of a Request Entry form:

 

 

The user clicks the  option and is taken to next step.


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