Management and Logging
is more frustrating than getting a cryptic error message with no
solution and no recovery options. Unfortunately errors do occur and when
they do, PortalProdigy provides a user friendly experience aimed at
resolving the problem and allowing the user to continue using your
website. The user experience includes a simple explanation of the error
along with the error details, suggested solution, help desk contact
information, an option to email the error information to the help desk,
and a recovery option that can usually take the user back to the page
before the error occurred. Errors are also automatically logged in a log
file that is accessible to your PortalProdigy website administrator.
Please note that some errors may fallout outside the scope of
PortalProdigy’s error management system such as errors generated by the
user’s computer or browser.
Error Management and Logging features and benefits include:
- User friendly error messages.
- Provides simple explanation of
- Provides suggested solution.
- Provides error details including
Error Code, Error Description, Program Object or Module, Program
Line, URL of page where error occurred, User ID, and Date and Time.
- Provides Help Desk Contact
Information.Provides option to send email to Help Desk.
Automatically sends error details.
- Automatic logging of error details
in error log.
- Error log is stored externally to
database so it can include database errors. Error log is formatted
- Provides recovery option to return
user to website.