Cancel an Order

 

1.      Read chapter of Administrator Manual titled “Order Features in Detail”.

2.      Go to Site Administration Menu.

3.      Click on the Order edit button located in the Transaction Mgmt. section.

4.      Using the Search for Orders page enter search criteria and click search.  Read the tutorial titled “Search and Retrieve Orders”.

5.      Locate the Order in Found Orders match and click on Manage link to retrieve the order in the Order Management page.

6.      Set Order Status to “Canceled”.

7.      Select “Yes” on Warning Dialog Box.

8.      When finished, click the Close button and confirm to save changes.